Job Description:

Pediatric Brain & Spine Service Line Operations Manager

The Service Line Operations Manager serves as a key operational leader for the Brain & Spine Service Line, partnering closely with service line leadership to drive strategic initiatives, operational excellence, and program growth. This role oversees Neurodiagnostic Services across Children's Health and supports the operations of multidisciplinary clinical programs. Responsibilities include leading projects, coordinating cross-functional teams, managing budgets and timelines, and ensuring successful execution of service line priorities across the organization. This position functions as a trusted strategic and operational partner to service line leadership.

Work Schedule

• Hybrid role – This position requires an on-site presence several days per week.
• The role also involves travel to other facilities across the enterprise as needed to support operational and business needs.
• Core business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
• Primary work location: Primary Children’s Hospital in Salt Lake City; services are also provided at other Intermountain Health facilities.

Essential Functions

• Strategic initiatives leadership: Supports development and successful execution of multi-year Service Line strategy for operational, clinical and financial metrics.
• Supports markets in achieving financial metrics through evaluating and achieving key operational best practices; supports market leaders in maintaining financial literacy relative to the service line industry trends; understands and adheres to all financial policies and procedures
• Provider engagement: Supports market leaders to engage providers in development and adoption of best practices, clinic design, and productivity models, that support healthy practices while maintaining engagement.
• Project Management: Partners with market leadership to support key initiatives of project implementation
• Patient care delivery systems: Understands clinical policies and procedures, service line patient care delivery standards and ensures patient care is delivered in accordance with these delivery systems
• Supports markets in tracking key indicators of performance by obtaining data and developing standardized reports.
• Supports market and practice leaders in deploying operational standards (e.g. expected productivity, shifts, panel size, etc.)
• Develops & executes action plans to achieve physician, APP, and caregiver engagement within Service Line.

Skills

• Program Implementation
• New Program Development
• Healthcare Leadership
• Process Improvements
• Operations Management
• Project Administration
• Operational Plans
• Operations Coordination
• Organizational Commitment
• Leadership
• Building Relationships
• People Management

Minimum Qualifications

• Proven experience in a progressive healthcare related leadership role leading teams at various sites
• Experience developing and implementing service line strategies
• Demonstrated strong analytical and reporting skills
• Experience managing large programs and projects
• Demonstrated advanced skills in word processing, spreadsheet, presentation, database management and project management tools, e.g.: MS Office Suite.
• Experience leading change-management, including best practices and methodologies
• Experience influencing and collaborating with other leaders without direct authority

Preferred Qualifications

• Bachelor's Degree in business, healthcare management, or healthcare related discipline. Degree must be obtained through an accredited institution. Education is verified.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health Primary Childrens Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$44.99 - $69.44

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual…