The Chief Process Improvement Officer (CPIO) serves as an executive leader responsible for advancing operational excellence, system redesign, and continuous improvement across the Mental Health Care Line (MHCL) at VA Tennessee Valley Healthcare System. The CPIO provides strategic direction for initiatives that enhance care coordination, quality of patient experience, and team-based functioning. Ensures clinical workflows are reliable, data-driven and aligned with organizational priorities. VA offers a comprehensive total rewards package. VHA Physician Total Rewards. Pay: Competitive salary, annual performance bonus, regular salary increases Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory CME: Possible $1,000 per year reimbursement (must be full-time with board certification) Malpractice: Free liability protection with tail coverage provided Contract: No Physician Employment Contract and no significant restriction on moonlighting Duties: Supports ACOS office in the development and execution of a facility-wide continuous improvement strategy for the MHCL. Conducts assessments of Mental Health Program workflows, including triage, secure messaging, care coordination, patient flow, and team-based practice. Continuous Improvement Program Oversight. Designs and maintain improvement frameworks using Lean, Six Sigma, High Reliability Organization (HRO) principles, and Systems Redesign methodology. Establishes structures for problem-solving, including daily management systems, Kaizen events, A3 projects, huddles, and standard work. Ensure sustainment plans are in place for all improvement actions. Supports ACOS office in collecting and interpreting performance data related to quality of Mental Health care, patient flow, care coordination, patient experience, and staff engagement. Training, Coaching, and Workforce Development. Serves as an educator in process improvement methodologies. Develops and delivers training for leaders, supervisors, and staff across Mental Health. Coaches Mental Health staff in structured problem-solving and communication to strengthen team functioning. Change Management and Culture Transformation. Guides organizational change activities to support adoption of new workflows, technologies, and care models. Promotes a culture of accountability and collaborative problem solving. Facilitates interdisciplinary alignment within Mental Health and between other Services supporting Mental Health. Project Governance and Execution. Prioritizes, scopes, and manages enterprise-level improvement projects. Ensures initiatives support key goals such as enhanced team-based care, reduced burnout, streamlined communication, and strengthened Veteran experience. Monitors project timelines, deliverables, and outcomes, ensuring long-term sustainability. Stakeholder Engagement Engages Mental Health leadership, clinicians, nurses, medical support assistants, care managers, Veterans, and administrative services in improvement efforts. Represents Mental Health in VISN or national improvement initiatives. Ensures transparent communication regarding project status, successes, and challenges. Work Schedule: 08:00am - 4:30pm, Monday-Friday U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement. Your application, resume, C.V., and/or other supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.