This is a high-level administrative leadership role overseeing two pediatric clinical divisions including newborn medicine and medical genetics across multiple hospitals and sites within an academic health system. The role involves operational, financial, faculty, and quality oversight with close involvement in teaching, compliance, and strategic initiatives.
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Receiving general direction from the Vice President for Pediatrics, the Division Chiefs for Newborn Medicine and Genetics, and the Vice Chairs of Faculty Affairs and Faculty Development, the incumbent is responsible for setting strategic direction and coordinating the operational and financial aspects for 2 clinical divisions (~100 faculty) and faculty operations within the Departments of Pediatrics. Clinical areas of responsibility include Newborn Medicine where faculty practice at MGH/BWH/NWH/SH/WDH and Medical Genetics. In addition, this role administratively oversees faculty operations for the Department of Pediatrics working closely with the Vice Chair for Faculty Affairs and the Vice Chair for Faculty Development. Drawing on a broad understanding of Hospital and physician group practice policies and procedures and displaying a high degree of initiative and independent judgment, the incumbent will collaborate closely with physician and departmental leadership to continually assess and direct a wide range of activities. Responsibilities include oversight of the managers responsible for day-to-day operations, personnel, finances, physician group practices, educational programs, professional billing, facilities and systems, programmatic and project development, and long-range planning. The individual must possess a thorough knowledge of current Joint Commission and HIPAA standards, and works with the Chiefs, Administrative Mangers, physicians, and practice staff to ensure a quality-based, customer-oriented flow of work. He/she works in close collaboration with the colleagues in the Department(s), MGB care for children, and MGB to collaborate in supporting the needs of the division and alignment of goals and initiatives. This role also requires close collaboration with the credentialing operations for MGB and knowledge of the recruitment and promotion pathways for MGB and Harvard Medical School.
Qualifications
Leadership
· Work collaboratively with the Chiefs to develop and implement strategic plans and business plans for the Division(s) in collaboration with Department Leadership fully incorporating aspects of MGB care for children and MGB strategic plans as relevant.
· In collaboration with Chiefs and Program Directors, develops annual plans and goals inclusive of MGB and MGB care for children goals related to quality and safety and population health and monitors/updates regularly to ensure adherence and progress. Develops presentations to provide updates on plans, as required.
· Oversees Division operations at outside hospitals and facilitates Network Development efforts related to these divisions in collaboration with the Vice President including associated contracts related to these activities.
· Participates in identifying, developing, and implementing partnering initiatives within MGB and with network and external entities related to community site operations and divisional programs.
· Assist division leadership teams with development, implementation, and standardization across site as appropriate including, policies, procedures, and protocols.
Promotes an environment that is sensitive and responsive to the variable needs of patients and employees.
· As part of Division Leadership team is accountable for compliance with hospital and regulatory standards including Joint Commission standards in collaboration with the Quality and Safety Team.
· Works with Chiefs and individual physicians to review and disseminate patient experience metrics and verbatim patient/family feedback in real time, identify targeted areas to enhance or improve patient experience, and implement improvement plans in collaboration with the Division leadership team and Quality team.
· In conjunction with the Division leadership team and quality champion, oversees implementation of Quality and Safety priorities and initiatives, including Hospital, Division, Deparment, MGBfC, and individual efforts.
· Works on the development and ongoing monitoring of new programs and multidisciplinary efforts at the division/program level, within the Department of Pediatrics, across MGB care for children, MGH, and MGB as assigned. Ensures appropriate divisional involvement in broader programmatic initiatives.
· Serves as the administrative negotiator for division/program-based contracts or institutional contracts that impact the division/program.
· Participates in multi-disciplinary planning efforts. Collaborates and coordinates closely with administrative leadership in other Departments regarding these activities.
· Collaborates with Marketing Department, Public Affairs, Web Manager and Patient Education manager to develop and maintains clinical program materials, advertising, website, including search engine optimization, enhanced social media presence and oversight of the integration of interactive patient tools.
· Conducts division management meetings to disseminate information and solicit input from all non-physician staff members related to policies, procedures, communications, process improvement, day to day operations.
· Represents MGB care for children as appropriate in hospital, system, and network committees
· Participates in monthly Managers and Directors Meetings, monthly Chief meetings, etc.
Clinical Division Operations
· Oversight of physician and practice operations for clinical sites in collaboration with the Division leadership team including:
o Policies and procedures
o Front desk operations: reception and registration functions; phone systems; patient flow; appointment scheduling.
o Adheren…
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