Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for the daily operations of the physician practice to include the provision of quality services to patients, the promotion of teamwork among the staff, maintenance of the building and equipment, compliance with all applicable policies and procedures and operating within the approved budget.

Increased scope and span of control over practice operations.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Coordinates and directs the daily operations of the practice including the development, implementation, and maintenance of department policies and procedures. Interprets, implements and educates employees on all practice policies and procedures, as well as hospital policies and procedures.

• Identifies problems and needs by daily rounds and recommends operational changes to improve efficiency and effectiveness.

• Manages human resources including hiring, orientation, training, discipline, and dismissal of staff.

• Monitors staffing levels in relationship to workload and makes adjustments as appropriate.

• Assists staff in developing goals and objectives for individual professional growth and demonstrates effective leadership techniques to enhance productivity and employee morale.

• Ensures problems, complaints, and regulatory violations are investigated and appropriate action is taken to resolve the issue within the requested time frame.

• Maintains medical records that are legible, accurate, accessible and confidential. ​

• Establishes and maintains appropriate measures to ensure the safety and security of employees, facilities and equipment.

• Performs other duties as assigned.

Supervisory/Management Responsibility

• Job has direct and/or indirect supervision of employees that may include final budget authority, hire/termination/disciplinary authority, performance appraisal responsibility. Job will be considered a member of the management staff with direct reports.

Minimum Requirements

• Education - High School Diploma or Equivalent. Bachelor's degree in Business Administration or related field of study preferred.

• Experience - Five (5) years clerical experience in a healthcare setting. Two (2) years as a lead/coordinator level in billing, admissions, scheduling, and/or medical records. One (1) year at a management level preferred

In Lieu Of

• In lieu of education and experience noted above, a Bachelor's degree and five (5) years of Prisma Health experience in personnel mgmt., finance or operations may be considered
• In lieu of education and experience noted above, a Bachelor's degree and three (3) years in physician practice management, personnel mgt, finance or operations may be considered
• In lieu of education and experience noted above, Master's degree and three (3) years of a combination of Prisma Health and UMG physician practice management, personnel mgt, finance or operations may be considered.
• In lieu of education and experience noted above, a High School diploma/ equivalent and ten (10) years of experience in physician practice management, personnel mgt, finance or operations including three (3) years healthcare management experience may be considered.

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Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Proficient computer skills (word processing, spreadsheets, database, data entry)

Work Shift

Day (United States of America)

Location

Hillcrest Practices

Facility

2343 Hillcrest Family Practice

Department

23431000 Hillcrest Family Practice-Practice Operations

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.